Be part of our team!

W ith 25 years of delivering quality service to individuals and their families, J.W. MacIntosh Community Support Services is a dynamic not-for-profit organization and a leader in community services.

At J.W. MacIntosh Community Support Services, you’ll be employed in a highly collaborative work environment where you can benefit from:

  • Rewarding pay & benefit programs
  • Flexible & set work schedules
  • Paid orientation, education, professional training & staff development opportunities
  • A sense of independence while working in clients’ homes, offices & other community settings.
  • Making a difference in the lives of our clients
  • Employment recognition

We believe that the high quality of service that JWMCSS provides originates from the expertise and commitment of our people.  Whether you are a recent grad or a veteran healthcare provider, JWMCSS provides rewarding and challenging career paths that will meet or exceed your personal and professional goals. We foster an environment that demonstrates appreciation and respect for all of our employees and volunteers.

Our goal is to provide the best community services to Ontarians and we do it by inviting exceptionally talented people to join J.W. MacIntosh Community Support Services’  team of over 50 dedicated and compassionate employees.

J.W. MacIntosh Community Support Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

 Current Job Opportunities (See below for more details):


PSS Team Leader – Job Description

Reports to: Executive Director

 Position Overview

Reporting to the Executive Director, the PSS Team Leader oversees the health team and is a subject matter expert on community seniors’ health. The incumbent manages the work of the Community Support Services programs as directed. As an active member of the Centre’s management team, the incumbent participates in the overall management of the Centre, financial planning and management and supervision of program staff and activities. The PSS Team Leader represents the Centre and maintains strong relations with community groups and agencies working on common client-related issues.

Key Responsibilities

Management & Program Development:

  • Oversee the day-to-day operations of the Personal Support Services and Homemaking programs including, but not limited to, Assisted Living Services, Supportive Housing Services, Respite Services, Homemaking Services and Going Home Program.
  • Design the parameters and overall direction of the Programs based on the Centre’s strategic goals, donor requirements, client needs, standards of assessment, and best practices.
  • Work closely with PSS Supervisors on issues related to service delivery, challenges, changes, directions and evaluation of primary care services.
  • Plan and design the development of new services or projects related to primary care management and develop grant applications as needed.
  • Ensure that primary care staff work collaboratively with the entire interprofessional team at the Centre to support a comprehensive service offering.
  • Ensure the programs contribute to community education and awareness activities.
  • Ensure coordination of services while managing various projects.
  • Investigate new programs and identify new trends and program development.
  • Advocate on behalf of client groups to ensure specific needs are met.
  • Ensure policy and procedures are implemented in programs and participate in the ongoing review and development of same.
  • Ensure program objectives meet the identified needs and are in compliance with the Centre’s overall mission, legislation, as well as funder guidelines.
  • Provide direct services to clients as required.

Financial Management and Reporting

  • Prepare annual program budgets in consultation with the Operations Manager and Executive Director
  • Monitor program expenditures and identifies areas where budget changes are required.
  • Liaise with funders in consultation with Executive Director
  • Ensure proper documentation of expenditures
  • Prepare reports for the Ministry and and/or other funders
  • Prepare funding applications.

Human Resources & Supervision

  • Plan human resource needs for primary care.
  • Participate in the recruitment, hiring, training and evaluation of program staff, students and volunteers.
  • Provide support, policy direction and advice to program staff.
  • Ensure that program staff function well within the program’s team as well as within the Centre
  • Provide regular consultation and case review with program staff (team and individuals) and monitors work.
  • Provide supervision and direction to program staff (team and individuals).
  • Conduct regular performance reviews of program staff and makes recommendations regarding probationary periods, salary increases and discipline to the Executive Director.
  • Participate with program staff in the development of team strategy & individual work plans that take into account service needs, centre outcomes and personal development needs.
  • Ensure ongoing training for program staff.

Centre Management

  • Attend team meetings, management meetings, staff meetings, staff development activities, and other meetings as required.
  • Participate in Centre-wide activities including fundraising and outreach initiatives, time permitting.
  • Work with team members to promote client issues.
  • Ensure that communication allows for and encourages program collaboration with other programs (cover-off, etc.)
  • Ensure the health and safety of the employees and the workplace.
  • Perform other related duties as assigned by the Executive Director

Quality Assurance

  • Work with management and front-line staff to develop and maintain Quality Improvement Plans, using best practices for day-to-day operations;
  • Practice in accordance with the quality and risk management framework of the organization (i.e. universal precautions, etc.)
  • Demonstrate knowledge of components of quality and risk management (i.e. infection control, client safety, incident reports)
  • Participate in the quality improvement process, including program evaluation and performance measurement
  • Seek input from clients to assure that service meets expectations (i.e. client surveys)

Primary Skills and Qualifications

  • RN/RPN with a current license with College of Nurses
  • Demonstrated ability to develop, implement and evaluate programs, budgets, and manage human resources.
  • Experience working with seniors, knowledge of age-related health conditions, and demonstrated understanding of senior issues and service systems.
  • Comprehensive knowledge of community services and commitment to client centred care;
  • Demonstrated commitment to client safety;
  • Strong commitment to quality services, client-centred care and being a collaborative team member;
  • Current CPR & First Aid Certificate;
  • Excellent oral and written communication skills in English (required) and French (asset);
  • Excellent organizational, problem-solving and project management skills.

Role Specific Skills and Experience

  • Minimum 3 years of experience in management/supervisory role in community health setting;
  • Knowledge of budget and fiscal accountability, quality reporting and program evaluation;
  • Ability to use intermediate level of client information systems, spreadsheet and word processing software in a Microsoft Office Environment.
  • Ability to adapt to changing organizational needs and schedules.
  • Open-minded, possesses an egalitarian attitude towards gender, race, culture, sexual orientation, social-economic status, etc.
  • Knowledge of community resources and demonstrated resourcefulness.
  • Must be available to work on call evenings and weekends.
  • Must be available several times a year for community outreach activities during non-traditional business hours
  • Vehicle and valid driver’s license required.

How to Apply

J.W. MacIntosh Community Support Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Cover letters and resumes may be sent via email to

Only selected candidates will be contacted for an interview.

Operations Assistant

Since 1983, J.W. MacIntosh Community Support Services has been keeping seniors and other adults in their communities longer by providing suitable housing and community support services.

J.W. MacIntosh Community Support Services is recruiting for the full-time role of Operations Assistant. This is an 18-month term position.

What you’ll do:

  • Day to day processing of accounts receivable and payable using QuickBooks;
  • Reconcile monthly statements and balancing cash balances (weekly/monthly);
  • Assist Operations Manager in completing financial reporting documents;
  • Complete payroll and benefits administration;
  • Property management duties including maintaining a waitlist, accepting new applicants, arranging unit showings, assisting with tenant concerns, and maintaining tenant files.
  • Office administrative tasks including maintaining the company website, troubleshooting IT issues, and assisting with orientation.
  • Participates as a member of the fundraising committee, organizing fundraising efforts and mailing out yearly donation receipts, while complying with CRA charity rules.
  • Organize annual Wellness Day activities and the annual volunteer appreciation event;

What you’ll need:

  • Diploma or Degree in Accounting, Finance, Business or equivalent previous experience;
  • 2 years’ prior experience in a financial setting;
  • Excellent computer skills and experience with QuickBooks or similar software;
  • Demonstrate ability to work independently, multitask and shift priorities as needed;
  • Strong oral and written communication skills, detail oriented and consistently accurate;
  • Demonstrated commitment to client safety;
  • Ability to maintain a high level of confidentiality;
  • Willingness to learn new software programs as needed;
  • Experience working in a healthcare field, non-profit sector, housing sector or with seniors an asset;
  • Bilingualism in French and English (asset)
  • Must be available several times a year for community outreach activities during non-traditional business hours;

What we offer:

  • A supportive work environment with a close knit group of coworkers
  • Educational/training opportunities
  • Employee recognition

J.W. MacIntosh Community Support Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Cover letters and resumes should be sent to, or dropped off to:

J.W. MacIntosh Seniors’ Support Centre
4324 Villa Drive, Box 227
Williamsburg, Ont. KOC 2HO

Only selected candidates will be contacted for interview.